FREQUENTLY ASKED QUESTIONS

Yes, the brackets that we supply are always going to allow future proofing for larger TV's. We always recommend that when changing TV's over that you call the Universal Team to get this sorted for you.
Because we have multiple vans on the road in Brisbane, Sydney, Melbourne and Canberra we can carry out multiple jobs each day and each van can carry out 4 - 5 wall mounts / service calls / system set-ups per van per day but this depends on location and the exact scope of work to be completed.
Generally, all Universal Home Theatre installations come with 3-year labour warranty and some retail partner installations that we do come with a 10-year labour warranty. As for components, this needs to be checked as per each manufacturer but always with a minimum of 12 months. We do also offer an extended warranty option for that extra cover on your components as well. Please ask our staff when booking the service.
We only stock good quality cables in our work vans so that we are able to always complete the work that is needed on site. Given that the cables are always in stock in the vans there is also that convenience factor for our clients to save either us coming back or for the client having to go to the shop to purchase. We do also have great monthly specials on all of our cable range.
Generally, an international height for wall mounting a TV in a lounge / TV room / media room area is approx 900 mm from the floor. This height can vary given the distance you're sitting away, size of the TV, height of the couches, kids / adults watching and is it a multi-purpose TV for both lounge and kitchen, etc. Our trained technicians will run through the best height for the TV mounting when they are on site.
Unfortunately, it is hard (and expensive) for TV manufactures to be able to supply all cabling needed as every customers needs / connections / devices are different. As well as different cable lengths are needed per job. We carry all cabling needed in all vans so no need to worry.
Most of our services prices are listed out on the website but if it isn't a fixed cost service our service costs are as following. $145 call out fee which includes first 30 mins on site with 1 technician, anytime after that will be charged @ $110 hr per technician on site.
As I am sure you can appreciate every job takes different times. Generally, TV wall mounts take approx 1.5 hr per TV and home theatre fit offs can take anywhere from 2 hrs - 3 days depending on the size of the job. Again this varied between each installation and will be made clear at the time of booking.
Cables are always an addition and generally spoken about with the technicians on site as they can gauge exactly what you're going to need for interconnecting cables etc. All the vans are fully stocked with all the cables that are needed for every installation.
Our packages explicitly list out what's included online, and any questions you may have can be asked when booking or when the technicians are on site. We try to include everything that will be needed in our packages to suit what that exact service is, but there are always other options or devices etc that would need to be connected which again will be discussed on site. We try to include everything in our packages that will be needed to suit what that exact service is, but there are always other options or additional devices etc that you may have missed discussing with us on the initial job scope. Never fear we always keep a fully stocked van and enjoy coming up with the solution to fit your needs then and there to assist with getting the job done for you as quickly as possible.
Generally we wont do any onsite quoting for jobs that would seem to be under the $1000 mark as we have the suitable questions we can ask over a phone call to work out the costings. 99% of the time our over the phone quoting process is accurate. If there is a variation to this when the technicians are on site they will let you know with plenty of time and work through the process from there. Jobs that are over $1000 we can come to site and carry out an on site quote but we do charge between a $99 - $165 site inspection fee which will come off the final solution costings if you move forward with us.
All of the technicians / vans have Credit card facilities on board for easy payments to be made once the work is complete, this does incur a 2% fee otherwise direct deposit can be made to the account details on all invoices. 7 day payment terms given on the invoice to receive final payment.
Being in business for nearly 10 years and having some of the best AV technicians in Australia carrying out installation for our clients and having over 160 Google Plus Reviews and still with a 5 star ranking also speaks for itself. Give us a call today on 1800 144 199 and become another happy customer.

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