This page is a resource for all Bing Lee staff to be able to assist your customers to the best of your ability and to give guidance .
FREQUENTLY ASKED QUESTIONS
1. Which area van should i book with if pick up location or customer delivery address is in a different location from the store?
Always book the van that is most suited to the area and closest to the installation. North, South, East, West.
2.How are the sales staff to know how much extra time will be needed to be booked in for extras on the job?
It is better to at least make the customer aware that extra time will be required when they are wanting other work completed. Please call 1800 144 199 for the best time calculation once explaining to the Universal team what is needed to be carried out.
3.Some customers don’t have an e-mail (predominantly elderly people), whose email should we insert instead?
When this is the case please load in the salesman email or store email so that if there is a change the salesman / store can contact the customer to confirm.
4.I find it hard to review the booking details once it has all been confirmed, is there a simple method to do this?
At this point you will need to call the office on 1800 144 199 to confirm as we are working on having the option for salesman logins but this is a large system to build.
5.If the customer purchases multiple items for their solution, e.g an additional soundbar or multiple tv’s, will you pickup/deliver these extra items with the promo purchase?
And if so, do we charge an extra rate/ how much extra would you charge?
In addition, if a customer purchases an item unrelated to home theater at all, e.g a microwave, would you be able to deliver that, even with an extra charge?
The promo deal or any install code will only include delivery of the TV or device that the code relates too, we can deliver other devices but this will be at a surcharge of $25 per device (conditions apply) as this requires time and space in the service vehicles
6.If customers purchase an item out of the promo, and simply want an explanation on how to use the functions to their full potential (they have already set up everything and just require a demo), Is that a service you provide? If so what is the charge?
We can certainly provide this service and it would be a custom code (INSTAVE) $129 and will include 30 mins demo time and system checkover.
7. Which code, or tab should be selected if the customer needs a solution outside of the promo table install, E.g a 32 inch swivel bracket mount and soundbar mount, or a theater set up; or requires something unique which is not listed in any of the tabs which you have provided on the page?
Alternatively, which process should we follow to communicate the requirements or potential job to you?
The salesman should contact the Universal office on 1800 144 199 to get more details and approx pricing to be able to charge the customer
8.How much is a wall mount install if the customer purchases the bracket, and if it is a swivel bracket?
If the customer has the bracket already it will still be the 75WALLMOUNT code @ $299 but we won’t supply a bracket otherwise custom code (INSTAVE) can be used @ $260
also do you supply swivel brackets?
We can supply swivel brackets but generally these would be sold from Bing Lee. We stock all brackets in the work vehicles in case one is not suitable or customer wants extra on site.
9. Do you continue with promo installs after the promo dates are passed if purchased within the promo period?
E.g customer buys on the 30th of May and books in install for the 15 of June, is it still delivered and installed for free within the stipulations of the contract?
We can certainly carry out the installation after the promo date, We will honour this up until the 15th June as long as the TV is purchased in the promo period.
10. Do we dispose of old TV’s from customers places?
This is usually at the discretion of the technician on site and depends on the amount of stock / rubbish that is in the van at the time. Please note that it does cost us to dump the TV’s unless we use the Bing Lee disposal bins but this requires time etc. Sometimes there will be a charge of $50 to dispose of the TV’s and this is charged to the customer on site.
75WALLMOUNT Deal – WHAT DOES IT INCLUDE
INCLUDES 32” to 75″ TV’s – FLAT MOUNTED
1 x Site visit
1 x Fixed flat wall mount bracket 32” – most 75” TV’s (max 60KG)
1 x Brush wall plate including wall mount clip for wall plate
1 x Cabling concealed inside wall cavity where possible** (cables extra)
1 x Audit of connected equipment
1 x Optimisation and recommendation of cabling for best results
1 x Reconnection of equipment
1 x Tutorial on operation
10 year Installation and Bracket Warranty*
Terms & Conditions
Full Ten Year Warranty on Universal Home Theatre Installations
What is covered in the Universal Home Theatre Warranty?
This warranty covers any defects in materials or workmanship in respect to installation works Universal Home Theatre carry out.
What must the customer provide prior to installation?
What’s included in the installation?
How long does the coverage last?
What is not covered?
This installation will be subject to certain laws including, without limitation, the Australian Consumer Law (“ACL”). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Universal Home Theatre Pty Ltd Details
ABN: 84 602 156 114
Address: 57 Beaumont street, Rose Bay, NSW, 2029
Contact details: 1800 144 199 or email firstname.lastname@example.org with any questions.